At UPL Studios, we respect your privacy and only collect the information we genuinely need to operate our website, manage bookings, communicate with customers, and improve our services.

When you use upl.studio, we may collect information such as:

your name and contact details,
booking and membership information,
payment details (processed securely through Stripe),
website usage data through cookies and analytics,
and information related to studio bookings or enquiries.

We use trusted third-party platforms to help run our business, including booking systems, payment processors, analytics tools, email platforms, and cloud storage providers.

We do not sell your personal data.

You remain in control of your information and can request access, correction, deletion, or marketing opt-outs at any time.

For full details, please read the full Privacy Policy below.

Full Privacy Policy

Last updated: May 2026

UPL Studios Limited (“UPL Studios”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, and other applicable privacy laws.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, services, studio facilities, booking systems, memberships, and related platforms.

1. Who We Are

UPL Studios Limited
Trading as: UPL Studios

Trading Address:
UPL Studios
1 Wells Street
Chelmsford
CM1 1HH
United Kingdom

Registered Address:
281 Roman Road
Mountnessing
Brentwood
CM15 0UH
United Kingdom

Website:
https://upl.studio

Contact Email:
hello@upl.studio

2. Information We Collect

We may collect and process the following categories of personal data:

Information You Provide

Name
Email address
Phone number
Company or business information
Booking information
Membership details
Billing details
Information submitted through enquiry forms or booking forms
Information shared during communications with us

Booking & Account Information

When you create an account or make a booking through our booking systems, we may collect:

login and account information,
booking history,
session preferences,
membership status,
attendance records.

Payment Information

Payments are processed securely through third-party payment providers such as Stripe. We do not store full payment card details on our systems.

Website Usage Information

We may collect information about how you use our website, including:

IP address,
browser type,
device information,
pages visited,
referral sources,
website interactions,
cookie preferences.

Studio Recording & Security

Our studio premises may use:

CCTV systems,
audio recording,
video recording.

Recordings may capture individuals attending or participating in studio sessions.

3. How We Collect Information

We collect information when you:

visit our website,
submit forms,
book tours or sessions,
create an account,
purchase memberships or services,
contact us,
subscribe to marketing communications,
interact with our advertising or social media campaigns,
visit our studio premises.

We also collect certain information automatically through cookies and analytics technologies.

4. How We Use Your Information

We use personal data for purposes including:

managing bookings and memberships,
responding to enquiries,
providing customer support,
processing payments,
delivering studio services,
sending booking confirmations and service-related communications,
improving our website and services,
analysing website performance and advertising effectiveness,
security and fraud prevention,
complying with legal obligations,
sending marketing communications where consent has been provided.

5. Legal Basis For Processing

Under UK GDPR, we rely on the following lawful bases:

Contractual Necessity

To provide bookings, memberships, purchases, and studio services.

Legitimate Interests

To operate, improve, secure, and grow our business.

Consent

For:

marketing communications,
non-essential cookies,
advertising and analytics tracking where required.

Legal Obligations

To comply with tax, accounting, legal, and regulatory requirements.

6. Marketing Communications

If you opt in to receive marketing communications, we may send updates about:

studio services,
memberships,
events,
offers,
announcements,
content and promotions.

You can unsubscribe at any time by:

clicking the unsubscribe link in emails,
or contacting us directly.

Please note that service-related communications relating to bookings, memberships, payments, or operational matters may still be sent where necessary.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve user experience, analyse website traffic, and measure advertising performance.

We may use technologies including:

Google Analytics,
Google Tag Manager,
Meta Pixel,
LinkedIn Insight Tag,
Google Ads Conversion Tracking,
Cookiebot by Usercentrics.

Where required by law, non-essential cookies are only activated after consent is provided through our cookie consent platform.

You can manage your cookie preferences at any time through our cookie settings.

For more information, please see our Cookie Policy.

8. Third-Party Service Providers

We work with trusted third-party providers to operate our services and business systems.

These may include providers relating to:

website hosting,
booking systems,
scheduling platforms,
payment processing,
customer relationship management,
analytics,
email marketing,
cloud storage,
accounting,
workflow automation,
file delivery.

Providers may include:

Webflow,
Stripe,
Typeform,
Calendly,
Google,
Meta,
LinkedIn,
ActiveCampaign (or similar providers),
Google Workspace,
Xero,
Zapier,
booking management software providers.

These providers may process personal data on our behalf in accordance with their own privacy policies and applicable data protection laws.

9. International Data Transfers

Some third-party providers we use may process or store data outside the United Kingdom.

Where international transfers occur, we take reasonable steps to ensure appropriate safeguards are in place, including the use of approved contractual protections where required.

10. Data Retention

We retain personal data only for as long as reasonably necessary for:

providing services,
managing customer relationships,
complying with legal obligations,
resolving disputes,
maintaining business records.

Retention periods may vary depending on the nature of the information and legal requirements.

Inactive accounts and outdated records may be periodically reviewed and removed where appropriate.

11. Studio Recordings & Media

As part of studio operations:

audio and video recordings may be created during sessions,
recordings may be temporarily stored locally or using secure cloud providers,
footage and media may be transferred to customers using third-party delivery platforms.

Customers are responsible for ensuring they have appropriate rights and permissions for any content, materials, or media provided to us during studio sessions.

Unless otherwise agreed, UPL Studios does not operate as a long-term archival storage provider for customer media.

12. CCTV

CCTV may operate within and around our premises for:

security,
safety,
crime prevention,
operational monitoring.

CCTV footage is retained only for reasonable operational, safety, and security purposes and is periodically deleted where appropriate.

13. Your Rights

Under UK GDPR, you may have rights including:

the right to access your personal data,
the right to correct inaccurate information,
the right to request deletion,
the right to restrict processing,
the right to object to certain processing,
the right to withdraw consent,
the right to data portability,
the right to lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise your rights, contact:
hello@upl.studio

14. Security

We take reasonable technical and organisational measures to protect personal data from:

unauthorised access,
misuse,
loss,
disclosure,
alteration,
destruction.

This includes the use of:

HTTPS encryption,
secure third-party providers,
password-protected systems,
access controls where appropriate.

15. Children & Minors

Our services are generally intended for users aged 18 and over.

Minors may occasionally attend or appear in studio environments under the supervision and responsibility of a parent, guardian, organisation, or responsible adult.

16. Changes To This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

The latest version will always be available at:
https://upl.studio

17. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact:

UPL Studios Limited
hello@upl.studio

You also have the right to contact the UK Information Commissioner’s Office (ICO):
https://ico.org.uk

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